In the Shopify App I built, I occasionally will get the following error:
HttpInternalError: Shopify internal error: If you report this error, please include this id: 9b8e7a29-87df-4f15-85a4-eb6adc930f7c
Any idea what is causing this?
Topic summary
Intermittent 503 (“Service Unavailable”) errors occur both in a custom app and within the Shopify admin. One report includes an error message with a request ID and a screenshot showing the failure.
Shopify staff note they couldn’t find the cited request ID in logs for the given date and explain 503s can stem from temporary service issues or hitting limits. Recommended actions: check the Shopify status page for outages, throttle/limit API request rates, and implement a retry strategy.
For persistent cases, staff ask developers to provide concrete details (request ID, timestamp, and the exact query/request) so logs can be investigated. Documentation on response codes is referenced for guidance.
Most recent update: another developer shared multiple recent request IDs with timestamps, indicating the issue is still occurring across requests.
Outcome: No root cause identified yet; investigation requires more detailed examples. Action items: monitor the status page, add retries and rate limiting, and submit IDs with timestamps (and queries) to support for deeper log analysis. The thread remains open/unresolved.
Hey @PTP
I checked our logs from the 23rd but could not find anything with that request ID.
503 errors can happen for a variety of reasons, which is why we recommend checking the Shopify status page, limiting your API request rates, and implementing a re-try strategy.
Our dev documentation and API Forum FAQs also have some information on those errors, but if they persist then please send an example of the query that is causing the issue and I’ll take another look.
Cheers
Shopify is constantly returning 503 errors for our site and we are not using an API. I see them every day while in the admin. This is a major issue with Shopify.
Hey @PTP !
A 503 error typically means Service Unavailable
The server is currently unavailable. Check the Shopify status page for reported service outages.
Our documentation here covers the various error code you may experience during development: https://shopify.dev/docs/api/usage/response-codes
If you notice it’s a recurring error, it will to reach out to our support teams and share that id along with a timestamp from your request so we can take a look in to our logs and find out why this is happening.
Hope that helps
- Kyle G.
I got a few of these today, here are some request IDs thrown from my app:-
551495f1-22e7-449e-8fe1-3f0dfd306b7d-1712150816
1de06b9e-982f-4370-ad34-d17dc9aebc8b-1712150873
d08f2e63-360a-4453-862e-0e855e9ac9c4-1712151616