Shopify invoices orders sent from an odd email address. Help!

Shopify Discussion
1

Hi,

My Shopify store is sending order and invoice emails to customers from an odd and unrecognized email address:

“store+10 digit number @t.shopifyemail.com”

All of my default sender email addresses are something else. Anyone know why my store is sending from this odd email and how I can change it?

2

Hi, @quorumcoffee .

Thank you for reaching out and posting this question.

It looks like you may be using a third-party domain, and you’ll need to add Shopify’s CNAME and DMARC records in order to send emails using your branded email address. Due to recent changes with Gmail and Yahoo, you’ll need to follow our guide, Authenticate your third-party domain, in order to resolve this issue. If you require further assistance with this task, then this is something that your domain provider can assist you with.

If you have any other questions on this topic, then don’t hesitate to let us know.

3

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There’s no “authenticate your domain” button.

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4

Hi, @TheTheraghaut !

Thanks for getting in touch. Can you confirm the below information for me so that I can assist you further?

  • Where is your store located?

  • What type of plan are you on?

  • Who is your domain provider?

Thanks!