Shopify IP Address listed in RBL/Blacklisted

Shopify Discussion
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We have noticed that a lot of Shopify IP addresses are listed on the RBL / IP Blacklist database.

We use Mimecast for our mail server security and mimecast will not allow any mail from this address into our environment due to it coming in from an IP address listed in the RBL. Our email filter security system has noticed this.

Is there something you can do on your side or change the IP address to which you send the communication?

We have several order confirmations, email requests & quote requests from our shopify stores that are being blocked.

When speaking with Shopify chat support they advised us to just whitelist the IP addresses – which is directly against our IT and security policy and frankly terrible advice.

Surely, we cannot be the first customer to reach out with the issue?

We need a resolution that will not open our business to a security threat by whitelisting IP addresses that are shown on a blacklist database?

Does anyone have any advice? We cannot change our mail server as its a national business policy put in place to protect our business.

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Hi,

I’m also facing the same issue, please provide the solution on this.

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Also having this problem. Shopify?

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I too have this issue and was sent to GoDaddy who of course said it is a Shopify issue. I requested to get me off of the server and was denied. What can be done?

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Shopify do not understand that they need to remove themselves from blacklists. They are ignoring the advice. I have resorted to removing contact forms!

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Hi @phil_CM

If you have any specific IP addresses that you are having issues with please feel free to share them. I am happy to investigate and see if there is any actions we can take on our end to resolve the blacklist.

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149.72.155.155

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Our Shopify Email campaigns have been negatively impacted because of this issue, and Shopify support has even suggested finding an alternative service to use. Researching a solution as we speak.

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149.72.30.221

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Hey @phil_CM and @hbenik .

We have provided these IP addresses to our internal team to take a further look. We appreciate that you have brought this to our attention.

Let us know if you have any questions.

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Hi,

We have the same issue. Here are IP addresses:

23.227.38.32
23.227.38.65
23.227.38.33

Also, first 2 addresses have very poor reputation.

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please help:

domain’s IP address (23.227.38.65) is currently blacklisted on several RBLS (Real-time Blackhole Lists).

Please refer to the following URLs for more details:

https://suomispam.net/#!lookup/23.227.38.65

https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a23.227.38.65&run=toolpage

The results from these tools confirm that the sending domain has a bad reputation, which is causing email deliverability issues.

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23.227.38.32

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Is anyone from Shopify even checking this community forum?
Blacklisting and IP reputations are something that Shopify needs to do by themself.
Why do clients need to monitor blacklists and IP reputation, if we are paying you for webhosting?

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Hi, I have the same problem. My domain is being blacklisted as it shows the Shopify IP 23.227.38.65

Screenshot 2024-07-09 at 9.51.41 AM.png
Screenshot 2024-07-09 at 9.51.41 AM.png2160×178 17.8 KB

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We are on chat with shopify about this because it doesn’t look like they are very responsive here.

IMO, if their IP addresses are blacklisted, they should assign new clean IPs to those stores. This is their responsibility.

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Hi Everyone,

We are seeing the identical issue…23.227.38.65 on Suomispam Reputation blacklist

Did a spot check of a number of other stores we also know to be on the Shopify platform and the result is the same.

Thanks

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Hey, @Medsales & @Italia-Straps .

Thanks for reaching out and bringing this to our attention.

Our developers have been made aware of this issue, and they are working on clearing things up - please allow some time for the issue to get resolved.

If you have any other questions on this topic, then don’t hesitate to let us know!

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Hi @Elias

Do you have any update on this? We have issues with our email, and it has been about a week without any fix.

Regards,

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Has there been a resolution to this? We are experiencing the email deliverability issues as well due to the 23.227.38.65 being on the Suomispam Reputation blacklist. Please advise!!