I closed my store in April 2024 and was surprised to see that Shopify is charging me again when I had already closed it. I am locked out of my account because I canceled the phone number associated with the store and the chat bot is absolutely useless. Why is Shopify charging me for something that I don’t want to be using and closed the account? Is this how Shopify operates?
Topic summary
A user closed their Shopify store in April 2024 but is now receiving unexpected charges from Shopify.
Key Issues:
- Continued billing despite store closure
- Account access blocked due to cancellation of the phone number linked to two-factor authentication
- Unable to resolve the issue through Shopify’s chatbot support
Current Status:
- The user is seeking clarification on why charges continue after account closure
- No resolution has been reached yet
- The user questions whether this billing practice is standard for Shopify