They are holding $14k of my funds as we speak. It sounds like a class action lawsuit would be the best way to deal with this now that I have read all of those affected by this unscrupulous company.
Topic summary
Multiple merchants report having significant funds frozen by Shopify Payments without clear justification, with hold periods ranging from 90-120 days. Amounts range from $4,000 to over $29,000.
Common complaints include:
- Sudden account suspensions and payment holds despite no fraudulent activity or chargebacks
- Lack of direct human support—only scripted responses and chatbots
- Funds held even after fulfilling orders and providing requested documentation
- Inability to refund customers during hold periods, affecting both merchants and buyers
Specific cases:
- One merchant had $12,661 held after two large orders, threatened legal action within 48 hours
- Another received only half ($16k of $29k) after the 120-day period, with Shopify claiming the remaining $12k is a “glitch”
- One store faced holds for “not fulfilling orders fast enough” despite supplier being unavailable over a weekend
Merchant responses:
- Several threaten or pursue legal action through state attorneys general
- Many vow never to use Shopify Payments, Stripe, or PayPal again
- Complaints about additional fees charged when using alternative payment providers
Status: Most cases remain unresolved, with merchants experiencing severe cash flow problems and business disruption. The discussion reflects widespread frustration with the platform’s payment practices and lack of transparent communication.