Thank you and same to you yes I was too ridiculous but I refused to give up
and let them win. Hope everything works out for you as well.
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Nia - Please help me understand this great mystery. My stores āchargeback rateā which is what I am being told is what qualifies our store a āhigh riskā store is .5% for the last 12 months. You guys are holding over $15,000 and justifying it by saying you are doing this to protect shopify and our customers from fraudulent issues. I fail to understand the math in this. I am trying to talk to your legal team but I am at a complete loss at this point on how Shopify can justify this. I am having legal teams review this and would like to be pointed very clearly where in the shopify terms and conditions this is outlined. Typically for matters that exceed $10,000 there are different parameters as to why anyone including a bank can hold your money. These parameters also require a remedial action plan to get to a place where the funds can be secured. I would appreciate a very very very clear answer to this and no directing me to the support center because I already have opened every ticket imaginable on this. I would imagine this is happening to way more business owners than just those in this thread. If only you guys knew first hand how crippling this was for us founders and brand owners. We are considering an entire change of platform because of this as if this continues we will be unable to continue to operate our business if you are holding 20% of our EARNED revenue that we work extremely hard to obtain. It is disgusting that this is the way that Shopify treats itās customers (us brand owners) who put their heart, soul and life savings into their businesses. Please provide any clarity that you can. I am begging you.
Hello @patrickfloat I am in a similar situation and was wondering if you had made any movement on this? My hold is until January but at this stage the hold will end my business before then and outside of switching platforms Iām at a total loss