Hi Guys, just starting a new shopify store.
I’m currently trying to make sample orders to make sure it’s working correctly but sometimes when i order the price is doubled, so instead of 1 item for 1,000 it would show as 1 item for 2,000 even though the i just bought 1 item, not 2.
Any help?
Most likely your products are not actually being charged double.
A currency formatting setting is printing the price twice, so one item at 1,000 renders as 2,000.
It shows up only sometimes because this triggers on one market or country selection, not on all of them, which fits what you are seeing. shopify Check this first.
Go to Settings > General > Store defaults, click the three dots under Currency display, then choose Change currency formatting.
There are four boxes.
In each one the amount variable should appear once.
Look for {{amount}} (or {{amount}}) entered twice in the same box, for example ${{amount}} {{amount}}, and remove the duplicate so it reads once.
Save, then place a fresh test order. shopify If you use Shopify Markets, each market can have its own currency format, so check the same formatting under Settings > Markets for the market you are testing from.
Digismoothie Two different problems both look like “doubled”, and this is how to tell them apart.
If the order only shows 2,000 but the payment captured is 1,000, it is the formatting issue above and the fix sorts it.
If the customer is genuinely charged 2,000, it is not formatting.
Check Settings > Markets > your market > Products and pricing for a price adjustment that marks the base price up, since a market can be set to raise prices above base.
A pricing or bundle app can do the same.
Either one doubles the real charge for that one market, which again explains the “sometimes”.
Digismoothie So open a doubled order and read the amount actually captured, not the figure on the screen.
That one number tells you which of the two you have.
On where it appears: the cart page is controlled by your theme so you can edit it, but the checkout page is hosted by Shopify.
If your formatting settings are clean and it still doubles only on the hosted checkout, raise that one with Shopify Support rather than trying to edit it.
Need more info, like screenshots, theme name, link to your store with preview password (if one is set), steps to replicate…
Otherwise the question is too general.
Keep in mind that thousands of sellers are using shopify without this problem, so it must be specific to your setup.
Check this thread, for exampe – Adding some items to cart, it automatically gets doubled?