Firstly, let me state that I have been dealing with Shopify’s issues for 2 weeks now, first I made a few sales and then there was an email that was sent to me stating that my payouts were on hold, I was new to the platform so I didn’t think much of it, I submitted the information needed and my payouts were live again, then I made another 2.4k in sales and they put my payouts on hold once again, requesting the same information as before. I submitted that information and then they asked for a pdf from my supplier, I do not have a supplier since I make all of my products. I told them this and still have not received a response. Today, my payment method declined so I switched it and immediately my admin/store were closed, stating that I should recieve an email for the reasons why. I do not have an email from them, I have 2.4k in payouts pending, and I have not received any response. Please note that the products have already been sent out for the payouts that are pending.
I think you can head to the Shopify Help Center and fire off a support request explaining you’ve sent everything they asked for and that you’re a handmade business—no supplier involved. Also, double-check your email spam folder for that closure notice, since it might’ve slipped in there. For the declined payment method, make sure the new one’s verified and active in your settings to avoid more hiccups.
First of all, Shopify help center is a joke, as this is the first thing I have done, second, I still have no email, no spam folder, nothing, thirdly, you can’t access any settings when your store is closed to verify any payment info.
Haizz, that’s all what I think to reach out to them. Hmmm, about Shopify social media, have you tried reaching out via Twitter/X (@ShopifySupport) yet?
If no response comes soon, consider filing a complaint via Shopify’s legal page for escalated attention 
Having my lawyer take care of it since Shopify wants to play around with my account.
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