Shopify & Klaviyo: Display Bundles instead of seperate products in email flows & campaigns

Topic summary

A Shopify store owner is experiencing an issue where Klaviyo email flows (specifically review request emails) display bundle components as separate individual products instead of showing the bundle as a single product.

The Problem:

  • Bundles are created using Shopify’s native bundles app
  • Each bundle has its own unique URL
  • Klaviyo pulls individual bundle components rather than the bundle itself
  • Review request emails link to individual products, preventing the bundle product from receiving reviews

Current Status:

  • The issue remains unresolved
  • A second user has encountered the same problem and is seeking solutions
  • No workarounds or fixes have been shared yet
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.

I’m seeking help so that email flows display bundles as whole products, rather than the individual products that make up the bundle.

Klaviyo currently pulls in individual products that make up the bundle, rather than treating the bundle as a single product with its own URL and details. The bundles on our store each have their own unique URL and are not presented as variants within a single URL.

An example of why we need it this way is, I’m currently in the process of setting up a review request flow and when customers are sent their order details it displays the items from the bundle as separate products with outbound links for reviewing these products individually. The problem is that the bundled product will never receive reviews with this configuration. Ideally, bundles should be displayed as one product with an outbound link to its respective URL.

Note: Our bundles have been created using the native Shopify bundles app.

Website: https://seraphi.com.au/collections/bundle-sets

Thank you to all who read this.

2 Likes

Hi, did you find a solution for this?