Shopify Learning Plan, "Shopify Payments isn’t processing transactions. Please select plan"

Topic summary

A user on Shopify’s Learning Plan is encountering an error preventing Shopify Payments from processing transactions, despite having their store configured for the USA market.

Current Setup:

  • Store location: USA with USA shipping
  • Payment method: PayPal Express (currently active)
  • Attempted alternative: Airwallex (rejected their application)

Issue Identified:
Shopify requires upgrading from the Learning Plan to a paid subscription before Shopify Payments can be activated. While PayPal Express functions during the trial period, Shopify Payments specifically requires a paid plan to process transactions.

Key Concern:
The user worries that relying solely on PayPal may reduce customer conversions compared to offering multiple payment options.

Resolution Path:
Upgrade to a paid plan via Settings > Plan to unlock Shopify Payments and enable full checkout functionality.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

On a Shopify Learning Plan, but getting error: “Shopify Payments isn’t processing transactions. Please select plan”

I have my store set to USA, shipping USA but still need to select a plan?

Anything else I can try? I’m using paypal express but I feel like this will limit the amount of customers.

I also tried Airwallex but they won’t provide me with payment processing

1 Like

The error you’re seeing is because Shopify requires a paid plan before you can activate Shopify Payments and fully enable your checkout. Even if your store is set to the USA and you’re using PayPal Express, you’ll need to select a plan under Settings > Plan to start processing actual transactions. PayPal works on trial, but Shopify Payments won’t — and yes, relying on PayPal alone might limit your conversion rate.

there’s a payment option you can use