Hi, I am trying to get in contact with the Shopify legal team. I have sent them numerous emails and they aren’t getting back to me regarding my suspended store. Surely someone can contact me regarding this issue.
My email is: Brandonfletcher140@gmail.com
and the ticket ID I received is,
Ticket ID: b8e04f9b-1b4a-4ebe-928e-bb3252d10d81
Thanks
Brandon
Hey, did you finally get a response? I’m in the same situation, 10 days now since my shop has been blocked
Hi there, @jorgehp1 !
If you have been contacted by one of our specialist teams about the status of your store you can reach out for an update by replying to the email you got from them.
Try checking for a Request ID similar to the one shared above to find and reply to any email contact you would have gotten from the team.
Hello, I sent over 7 emails, replying and creating new ones, still no answer, the fact that they are taking over 10 days in reviewing 4 documents make’s me think they will never answer
Do you know how can I create a new ticket? since that ticket may have been lost in the process
This is my ticket id: 72ae0e4b-7cbf-4eef-a4c9-386d865b9559
Hi @jorgehp1
Thank you for confirming your ticket number. While I don’t have direct access to tickets, I was able to confirm that the ticket number you shared is still open and assigned to the correct team. I recognize there have been delays in receiving a follow up on this matter, but rest assured they will be in contact with you soon.
I still hope there will be a reply, however, it’s been 14 days since my
account got totally blocked and still no answer from them…