I received an email from “Shopify legal team“ stating that I was violating terms of service, and that my store will be shut down. I’ve tried to reach out on live chat support, but it seems to be down. When I type in a question, it just disappears and the contact support button doesn’t work, how do I reach someone? Is this email legit or a scam?
Topic summary
A user received an email claiming to be from Shopify’s legal team, threatening to shut down their store for terms of service violations. They’re unable to verify the email’s legitimacy or get help because:
- The live chat support button isn’t working (disappears when clicked)
- Contact support features appear to be down
Another community member confirmed this is a known scam—these threatening emails are fraudulent and not actually from Shopify. The issue remains how to reach legitimate Shopify support when the usual contact methods aren’t functioning.
everyone get that emails those emails are scam.