This is not a good way to do business. When I signed up for Shopify over a year ago there was live support if the chatbot didn’t work and there was even a call back option. Now it’s all bots and they’ve programmed the bots to lie and claim they are human. I got nowhere with a chat bot trying to get a simple Domain Registration Verification - Receipt of Screenshot showing URL and owner. NOT POSSIBLE WITH SHOPIFY. First, online instructions told me that was only available on the plus plan. Then the chat bot said no it was available on all plans. Either way, 45 mins of going in endless loops back to the beginning, hence it was not a live human. I think I should get a refund for all monies paid to date as this service has been misrepresented to me. There certainly isn’t anyone in Shopify wanting or able to help me. If anyone needs verification for financial purposes, Shopify does not provide for this currently. The technical issue is that the site will not generate the TXT line needed for the verification. Reason? According to Shopify I don’t need to verify my account at this time. That’s where the endless loop goes. Anyone know a better platform that has real support? I’m willing to pay and told the bot that but still nothing.
Topic summary
A user reports significant frustration with Shopify’s customer support deterioration over the past year. Live support and callback options have been replaced entirely with chatbots that the user claims are programmed to falsely present themselves as human agents.
Core Issue:
- User needs a Domain Registration Verification receipt showing URL and ownership for financial purposes
- Shopify’s system won’t generate the required TXT verification line, citing “no verification needed at this time”
- This creates an endless loop preventing resolution
Support Problems:
- 45+ minutes spent with chatbot yielding no progress
- Conflicting information: online documentation says feature requires Plus plan, chatbot claims it’s available on all plans
- User repeatedly offered to pay for premium support but was told this isn’t an option
User’s Position:
- Considers the service misrepresented and is seeking refund of all fees paid
- Questions Shopify’s business model for refusing paid support opportunities
- Actively looking for alternative e-commerce platforms with genuine human support
The issue remains unresolved with no clear path forward.
It should be noted that I asked to pay several times in the conversation and the bot is programmed to say that’s not an option. A message to the CEO of Shopify. You’re leaving money on the table. The very money that would make support work. You have people willing to pay, but your business model is to say NO, we don’t want extra easy money. OK, got it.