A Canadian Shopify merchant merged two separate stores (one CAD, one USD) into a single store using Shopify Markets to serve both Canadian and US customers. While the Markets system successfully displays USD pricing to US customers throughout the shopping experience, CAD currency unexpectedly appears at checkout, causing confusion as prices jump higher due to exchange rates (currently USD $1.00 = CAD $1.44).
Key Challenge:
Suggested Troubleshooting Steps:
The merchant included a screenshot showing the checkout currency display issue. The discussion remains open, seeking advice from other Canadian merchants selling to US customers.
Thank you Richard. I try to troubleshoot myself whenever possible, so your guidance is a huge help.
All is great except that our primary currency is in Canadian dollars because we bank in Canadian $ and our warehouse is in Canada. The entire “Markets” system works well…US customers see products priced in USD all the way through to cart. Then at check out, Cad currency shows up possibly worrying USA customers, because number jumps higher. Todays currency exchange is Usd $1.00 = Cad $1.44
