One of the reasons I signed up for Shopify is the level of support it advertised. So, imagine my surprise when the support is an AI Chatbot, and not a very good one either. The bot won’t give me a phone number, email or any way to contact Shopify support. Does it not exist? Was the advertising of s…

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Thank you, that worked. Of course, the option is there, whether I actually get any help remains to be seen! I’m exhausted from spending days building this website, and completely disillusioned by the lack of support, and the absolute disregard they seem to have for their merchants. From simple ship…

I totally agree. I feel like we’ve been conned. We’re on Plus, paying through the nose for a service we are promised but that has now been outsourced to the dumbest chatbot on earth. Where once I could chat to an expert quickly have to answer a load of riddles from this malfunctioning AI idiot tha…

I’m amazed more people aren’t complaining about the lack of phone support. It takes forever to go through an issue through chat and the level of support is not as good as it used to be. Everytime there’s a theme update, I have to hire an “expert” or “developer” to update it. Very disappointed, they …

You may want to consider using a third-party AI chatbot. However, not all AI chatbots are the same. Their effectiveness largely depends on how well they are trained for e-commerce conversations. Choosing a reputable AI chatbot provider is essential, as they typically offer better customization optio…

this is a 165 billion fraudster company. they provide NO support. They deduct annual fees and deduct huge processing fees on incoming and refunds, double charging vendors. All merchants should form a forum and collaborate so we can have a better leverage with these fraudsters. otherwise we all suffe…

Shopify misleading merchants about support

Shopify Discussion

PaulNewton October 10, 2023, 3:55pm 3

Make sure you are logged in (top right on help.shopify.com)

And ask the bot for a “support advisor” and good luck they’ve really taken a nose dive.

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Shopify misleading merchants about support

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