Shopify Mobile App Notification Sound Gone?

Shopify Discussion

Topic summary

Problem: After updating the Shopify Android app, the “Cha‑Ching” order notification sound stops working and reverts to the system default. Clearing cache/data, reinstalling, and using the in‑app “install Shopify notification sounds” option did not help for many.

Scope/impact: Reported on multiple Samsung models (S20+, S22 Ultra, S23 Ultra). Urgency noted due to BFCM (Black Friday/Cyber Monday).

Attempts and workarounds:

  • Uninstall/reinstall restored the sound for some users, but not consistently.
  • A YouTube guide was shared and reported to fix the issue for at least one user (details in linked video).
  • Practical workaround: download the Cha‑Ching audio, place it in the phone’s Notifications folder, then in Shopify app > Notifications > Orders select that file.

Status: No confirmed official fix or app update resolution cited. Thread remains open, with one open question on where to obtain the Cha‑Ching sound file.

Summarized with AI on December 28. AI used: gpt-5.
1

I know this is petty small time stuff, but its important to me. My “Cha-Ching” sound isn’t working!

I just updated the Shopify app on my Android device (Samsung S20+ I believe) and it defaulted to my default app notification sound. I tried changing it back and it was gone. Uninstalled/Reinstalled Shopify App - no luck. I also tried Deleting Cache/Data, uninstalling, reinstalling. I even tried the “install shopify notification sounds” button in the settings>notifications area - still nothing.

I had this issue a few months ago and with the next update, it fixed it. Can we get this fixed ASAP? Biggest sales weekend of the year. (BFCM)

-Brad

4 Likes
2

Brad,

Did you find a fix for this? It’s happening to us also and we are hoping to find a way to get the sound notification back!

2 Likes
3

Only fix I found is uninstalling the app and re-installing it.

4

I just got an 22 Ultra and the same thing happened to me - I found this and it fixed it.

https://www.youtube.com/watch?v=RZtxds52C18

5

Did anyone find a fix for this? It’s happening to me too….Anna

6

I’m using Samsung Galaxy S23 Ultra and missing the notification sound from Shopify badly.

7

I solved the problem.

  1. Download the Cha Ching Sount in your phone.
  2. Move the sound file in Notification folder (in your internal memory)
  3. Go the Shopify App
  4. Select Notification
  5. Select Order and assign the notification you downloaded.

No need to thank me.

8

Where did you get the sound from?