Shopify nameservers not updating

Shopify Discussion
1

I have a domain managed and owned by Shopify, and I want to manage the DNS on cloudflare. So I added the cloudflare custom nameservers in the shopify domain settings, but the custom nameservers are not propogating. It is still showing the old nameservers.

Any ideas?

2

Steps to Resolve Custom Nameserver Issue:1. Verify in Shopify: Ensure the custom nameservers in Shopify domain settings match Cloudflare’s nameservers and are saved correctly.

  1. Allow Propagation Time: Nameserver changes may take up to 48 hours to propagate globally.
  2. Check DNS Propagation: Use tools like What’s My DNS or WHOIS to verify current nameservers.
  3. Cloudflare Configuration: Confirm the domain is correctly added in Cloudflare with all necessary DNS records.
  4. Restart the Update: Remove and re-add the custom nameservers in Shopify to push the update.
  5. Contact Shopify: Verify if Shopify supports custom nameservers for your domain and request manual verification if needed.
  6. Contact Cloudflare: If Shopify confirms the update, check with Cloudflare for any domain setup issues.

This should help you pinpoint and resolve the problem effectively!

3

This is what chatGPT told me as well. All of these have been checked, I feel like it is an issue on Shopify’s end.

4

We have a similar problem where the domainname registered via Shopify is not actually used for a Shopify webshop. We changed the name servers to 4 AWS name servers but it never got propagated. We’ve waited for over a week now. The Shopify interface does not give any clue.. it has accepted the 4 name servers and there is not any message that there is something wrong. Only thing I could guess is that there is an email forward set up on the info@domainname address. But there is not any (error) message about that.