Shopify native Cookie Banner doesn't keep a log of consents?

Technical Q&A

Topic summary

A user implemented Shopify’s native Cookie Banner with Consent Mode but discovered it lacks a consent logging feature—a critical GDPR requirement for maintaining records of visitor consents.

Key Points:

  • Shopify’s built-in Cookie Banner obtains consent but does not provide a consent log to track and store this data
  • Multiple participants confirm this is a significant compliance gap that should be a core platform feature

Suggested Workarounds:

  • Use third-party cookie consent management tools
  • Create custom scripts to log consent data
  • Utilize Shopify metafields for logging purposes
  • Consider specialized apps like Pandectes GDPR Compliance, which integrates with Shopify’s Customer Privacy API and provides comprehensive consent logging with export functionality

Status: The discussion remains open with no native Shopify solution available. Users must rely on third-party tools or custom development to achieve full GDPR compliance regarding consent record-keeping.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I’ve implemented Consent Mode via Shopify’s native Cookie Banner. However, in order to be GDPR-compliant, one also needs to keep a record of all the consents given by the visitors.

I can’t find the consent log anywhere - am I missing something or has Shopify overlooked this major feature?

1 Like
2

Hi,

Try to use third-party cookie consent management tools, creating a custom script to log consent, or using metafields for logging.

3

I completely agree; this should be a core feature, not something left to third-party apps. I hope Shopify steps up so we can be compliant out of the box

4

Hi there, :waving_hand:

You’re absolutely correct that keeping a record of consents is a crucial part of being fully GDPR-compliant. While Shopify’s native Cookie Banner helps with obtaining consent, it doesn’t currently provide a built-in consent log to track and store this data—something that is a key requirement under GDPR.

Our app, Pandectes GDPR Compliance, is specifically designed to bridge this gap. :glowing_star:

We not only integrate seamlessly with Shopify’s Customer Privacy API but also provide a comprehensive consent log. This feature allows you to securely store and access a detailed record of all consents given by your visitors. With Pandectes, you can ensure compliance while maintaining transparency and accountability for your store. If you’d like to simplify your GDPR compliance and ensure your store meets all the requirements, feel free to check out our app! We’d be happy to help.

Nikos

5

Thank you for the info, Nikos. One question, if we were to use Pandectes and decided to change providers at some point, would we be able to download our consent log?

6

Hello @R-Daneel ,

yes, our app supports consent export functionality. However, depending on the selected time period and the volume of data, the process may vary in complexity. If you have specific requirements, we’d be happy to provide more details on the best approach for your needs. Let us know how we can assist!

Nikos