Ever since the last iOS update a couple weeks ago, my Shopify website won’t load on Safari. I’m losing sales daily and getting bombarded with questions. I talked to Shopify last week and they had no resolution beyond the usual “clear your cache” line which I even tried on two separate devices to no avail. Help!!!
Topic summary
A Shopify store owner reports their website fails to load on Safari following a recent iOS update (approximately two weeks ago). This issue is causing lost sales and customer complaints. Shopify support offered only basic troubleshooting (cache clearing), which proved ineffective across multiple devices.
Another user identified the root cause: the Blockify app is incorrectly flagging Safari browsers as VPN/Proxy connections and blocking access. The issue appears specific to desktop Safari, while iPhone Safari works normally.
Recommended solution:
- Contact Blockify app developers about the false positive detection
- Temporarily disable the Blockify app to restore Safari access
Session data confirms Blockify blocks Safari ("isBlock": true, "msg": "VPN/Proxy") while allowing Chrome through ("isBlock": false), despite both using the same IP address. The problem remains unresolved pending action on the Blockify app.
You mean does not load like this?
Talk to the developers of the Blockify app, or disable the app and see if it helps.
The App decided that my desktop Safari is “VPN/Proxy”.
My iPhone Safari is fie though…
If they need more details here is my Safari session data:
{
"autoBlock": false,
"torBlock": false,
"ip": "---.---.9.96"
}
{
"isBlock": true,
"ip": "2a02:26f7:fc08:4000:e000::",
"isRedirect": false,
"siteUrl": "thequiltingbea.com",
"redirectUrl": null,
"settingTemplate": { ... },
"showWatermark": true,
"msg": "VPN/Proxy",
"sessionId": "c3f80dc9-67b7-40e2-9fb7-8e1656df1baa",
"torBlock": false,
"isTor": false
}
And my Chrome session data for comparison:
{
"isBlock": false,
"ip": "---.---.9.96",
"msg": "IP not match any rule",
"settingsGeneral": {
"protectContents": true,
"disableRightClick": false,
"disableKeyboardShortcut": false,
"disableInspect": false,
"disableDrag": false
},
"torBlock": false,
"isTor": 0,
"sessionId": "66a2c421-922e-443a-b271-b9b1767a65cb"
}