Shopify not redirecting to primary domain. It says that you will be redirected to the primary domain under the subdomains, but when you click on the subdomain, the url address does not change to the default domain.
There is 1 primary domain and 3 subdomains which has “Redirect to Primary” domain type. But when you open each subdomain it’s not redirecting at all and stays with subdomain url address.
All targets set up to Online Store.
Could we solve this issue ?
Hey, @Anna67 ! Welcome to Shopify Community!
Thanks for reaching out to us about this domain concern. This is a known issue and we’ll need to access your account in order to resolve it. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request so we can take a look at your domains.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Hello, I found the solution and wrote an article to solve it, go to my medium: Sejiux and the title of the article is How to resolve checkout redirection in shopify headless.