Shopify not sending out the webhooks to registered endpoints

Shopify Apps
1

Hi team

we have made an app on shopify to use shopify webhook order/create and worked fine in local when using ngrok but in production the webhook not fired and there is no problems besides the webhooks is registered successfully also when making the webhook manually from the store the webhook fired successfully

we have tried many solutions but not worked

we using 2022-10 version

2

Hey @Kotobee - This may be because your api version is now deprecated since 2023-10 is the current version. Try switching to the newest version, and also try confirming with a log on your server at the endpoint you receive webhooks on to make sure it is coming through from shopify correctly.

Let me know if that does the trick!