Shopify not working on iPhone

Shopify Discussion
1

Hello! I have recently finished setting up my shopify store and was running some tests to see if everything was working properly. During one of these tests, I noticed that on my iPhone, whenever I clicked to add the product to cart, nothing happened and I was sent back to the website’s home page (and the product wasn’t added to my cart). Another problem that happened was when I accepted the upsell offer, in which case it only added to cart one of the items. These problems don’t seem to happen on an Android phone or opening the website on PC

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Hello @Zentopias

  • Some Shopify apps might have compatibility issues or unexpected behavior on mobile devices. Try temporarily disabling any recently installed apps to see if the problem persists.

  • Ensure your theme is responsive and designed to function correctly on various screen sizes, especially mobile devices. You can preview your theme on mobile in your Shopify admin panel.

  • Sometimes, errors in JavaScript code can cause unexpected behaviour on mobile. Shopify offers a built-in tool to check for these errors:

    1. Go to your Shopify admin panel and navigate to Online Store > Themes.
    2. Click on Actions > Edit code.
    3. Click on the Assets folder.
    4. Open the .js files associated with your theme and look for any error messages highlighted in red.

2. Address Upsell Functionality:

  • If you’re using a third-party app for upsells, ensure it’s compatible with your theme and mobile devices. Check the app documentation or contact the app developer for troubleshooting steps.
  • Review the configuration settings for your upsell offer. Verify that the logic for adding multiple items to the cart is set correctly. This might involve checking the specific options within the upsell app you’re using.
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