I opened shipping notifications in Shopify and parcel panel. I thought the emails were triggered under different circumstances, but it turns out that users may receive two emails at the same time, but I’m not sure of the exact mechanism. So I want to know how to set the notification switch more reasonably.
Topic summary
Main issue: Customers are receiving duplicate shipping notification emails because notifications are enabled in both Shopify and the Parcel Panel app. The poster initially assumed each system would trigger under different conditions but observed that two emails can be sent at the same time.
Details: The exact trigger mechanism and overlap between Shopify’s native notifications and Parcel Panel’s notifications are unclear to the poster. They want to configure notification switches more sensibly to avoid duplication.
Request: Guidance on which notifications to enable/disable and how to prevent double-sending while maintaining necessary shipment updates.
Artifacts: An attached screenshot appears to show notification settings and is central to understanding the current configuration.
Status: Unresolved; awaiting recommendations on best-practice settings or clarification of triggering conditions.
