Shopify Order Emails not correct format

Shopify Discussion
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Topic summary

Order notification emails from a Shopify store are arriving in an incorrect format. The issue is demonstrated via attached screenshots that show misformatted content.

Key observations:

  • The New Order notification template code is unchanged and set to Shopify’s default.
  • Test emails sent from Shopify render in the correct format, suggesting the template itself may be fine.

Unclear cause:

  • The mismatch between live emails and test emails raises whether the problem lies with Shopify’s live sending pipeline or with the email client (Outlook) rendering.

Attachments are central (screenshots of the misformatted email and template settings) to understand the formatting discrepancy.

Status and next steps:

  • The poster seeks clarification on whether this is a Shopify or Outlook issue.
  • No resolution or confirmed root cause yet; discussion remains open with unanswered questions.
Summarized with AI on December 17. AI used: gpt-5.
1

Hi,

Our Shopify store notification emails for orders are not coming through in the correct format - see attached image.

divisionxmadi_0-1728011595446.png
divisionxmadi_0-1728011595446.png400×350 4.52 KB

Upon checking the code for the new order notifications, it is the default, and the test can send the correct format.

divisionxmadi_1-1728011621181.png
divisionxmadi_1-1728011621181.png531×592 10.2 KB

Is this a Shopify or Outlook issue?

Thanks,