Hello,
We are having an issue with Shipstation not loading our Shopify orders. Everything on both sides seems to be connected correctly. But not sure why the orders are not flowing in. Any help would be greatly appreciated.
Hey @TDWisco ,
Thank you for reaching out to the Community! I’m happy to provide some guidance on getting this resolved. As a third-party app is being used, I would recommend contacting ShipStation directly to begin. They can be reached through the Shopify App Store, under the Support drop-down.
This will ensure further investigation can be completed within the app, but can always Contact Support for additional insight!
Please let me know if you have any other questions.
Did you solve this issue? We are having the same problem!
Hey @TDWisco
I had a similar issue where orders weren’t syncing even though everything looked connected. I ended up using Commercium by ConstaCloud and it fixed the issue for me.
https://constacloud.com/commercium/ecommerce-connectors/shopify-and-shipstation-integration.html
It handled the sync properly, and their support was really helpful too. Might be worth checking out!