Shopify Partners Collaborator code access

Shopify Discussion
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1

Hi All, What if a client gives me a collaborator access to update their design for an agreed price and then removes my access before paid? Is there any protection for us partners here? Thanks, Daniel

2

Hi @DASCPA

I totally get your concern—it’s frustrating when you put in the work and then get locked out before getting paid. Unfortunately, Shopify doesn’t have a built-in protection system specifically for partners in cases like this. Since you’re working directly with the client, Shopify doesn’t mediate payment disputes between you and them. But here are some ways you can protect yourself moving forward:

1. Use a Contract

Always have a written agreement in place before starting work. This should outline:

  • The scope of work
  • Payment terms (e.g., 50% upfront, 50% upon completion)
  • A clause ensuring continued access until payment is made
  • A dispute resolution process

Even a simple contract signed via DocuSign or PandaDoc can prevent these situations.

2. Request Partial or Full Payment Upfront

To avoid doing work for free, ask for a deposit before you start. Many freelancers and agencies take 50% upfront and the rest before handing over final changes.

3. Use a Milestone Payment System

If the project is big, split it into phases. For example:

  • Phase 1: Wireframes and rough design (25% payment)
  • Phase 2: Full design implementation (50% payment)
  • Phase 3: Final tweaks and handoff (final 25% payment)

4. Set Up a Staging Environment

Instead of working directly on their store, use a development store under your own Shopify Partner account and only transfer it after full payment. That way, you remain in control until they pay.

5. Use Escrow or Secure Payment Methods

Platforms like Escrow.com or even using Shopify’s Expert Marketplace can provide extra protection since payments are held securely until work is confirmed.

What to Do If It Already Happened?

If they’ve already removed your access without paying:

  • Try reaching out professionally but firmly via email.
  • If you have proof (messages, invoices, agreed terms), remind them of your agreement.
  • If they refuse to pay, you may need to take legal action (small claims court or a freelancer protection service like PeoplePerHour or Upwork).

I know it’s a tough situation, but these steps should help you avoid this happening again in the future. Hope this helps!

If you need extra help, just let me know asap. Thanks!
Daisy