I’ve been contacting support for over a week and they’ve been telling me the same thing “it’s on a higher priority then before” I need the money to ship out my orders they are holding it from me. I sent out some bank statements to verify the details and they blocked me to enter the information and now they are pausing my payouts because it is past due the time but the info I sent was legitimate . This is unreal
Topic summary
A merchant is experiencing a critical payment hold by Shopify Payments that’s preventing them from fulfilling orders.
The Issue:
- Shopify requested bank statements for verification
- After submitting legitimate documents, the merchant was blocked from entering additional information
- Payouts are now paused because the verification is marked as “past due”
- The merchant needs these funds to ship pending orders
Support Response:
- Over a week of contact with support
- Repeated responses claiming the issue is “on a higher priority”
- No resolution or timeline provided
The situation remains unresolved, leaving the merchant unable to access funds needed for order fulfillment.
