Multiple merchants report being unable to verify Shopify Payments: no option to upload documents, no verification emails, and payouts blocked despite receiving daily payments.
Timelines are extended: several weeks for some, 10+ days on escalated tickets for others. Repeated chat contacts note tickets but yield no progress or direct access to the payments team.
Impact is significant: funds are inaccessible; one merchant paused business operations. Anxiety and urgency are increasing.
Broader claims appear: one participant alleges widespread issues in recent months (store shutdowns, slow internal responses). Another links to a related community thread documenting similar payout failures.
Actions/decisions: No concrete solution or guidance emerged in the thread. One user plans to move to another platform and even short Shopify stock; others seek advice on whom to contact for verification.
Status: Unresolved and ongoing. Key open questions: how to trigger/complete account verification and when payouts will be restored.
Summarized with AI on December 24.
AI used: gpt-5.
I have opened Shopify Payment several weeks ago, but I find nowhere to upload my documents to verify, nor do I receive any email for verifying it. I have contacted many times, each time I was told they noted to my ticket to make it faster, but things didn’t change for more than 2 weeks. I receive payments everyday but can’t get payout at all. My TICKET NUMBER: 48953912
I’m really anxious, and need to solve it as soon as possbile, I don’t know whom to go to, can do nothing about it but wait, each time when I contact via online chatting, i can’t get any solution, but the time won’t wait me, can someone tell me what should I do , or whom should I contact?
Same issue here. Been waiting on updates on my escalated tickets for 10 days. Have had to stop all business activities because if this issue. What I’m hearing from my network is Shopify is having BIG issues the last couple months. They are shutting down stores left and right and nobody can get in touch with any of their departments in a timely manner.
I am now looking to move my business to another platform. I will be shorting Shopify stock as well.