Same here, but I’ve been waiting even longer, support agents are totally useless.
Topic summary
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Multiple merchants report being unable to verify Shopify Payments: no option to upload documents, no verification emails, and payouts blocked despite receiving daily payments.
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Timelines are extended: several weeks for some, 10+ days on escalated tickets for others. Repeated chat contacts note tickets but yield no progress or direct access to the payments team.
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Impact is significant: funds are inaccessible; one merchant paused business operations. Anxiety and urgency are increasing.
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Broader claims appear: one participant alleges widespread issues in recent months (store shutdowns, slow internal responses). Another links to a related community thread documenting similar payout failures.
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Actions/decisions: No concrete solution or guidance emerged in the thread. One user plans to move to another platform and even short Shopify stock; others seek advice on whom to contact for verification.
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Status: Unresolved and ongoing. Key open questions: how to trigger/complete account verification and when payouts will be restored.
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