Everyone who is having this problem check your notifications box (right upper corner in your shop admin) and see if shopify is asking you to verify documents (id). if you don´t verify, everything will appear as it should be activated but simply doesn´t show at checkout. Shopify is not doing it´s job, that sort of thing should appear as a highly visible alert, not just a simple notification you can easily ignore.
Topic summary
Issue: Credit card payment (via Shopify Payments) is missing at checkout in live mode; only PayPal shows. In test mode, card fields appear.
Context/behavior: Shopify Payments never shows as a label at checkout; instead, customers should see credit card fields after entering shipping details. Staff verified on a reported store that no card option appeared.
Evidence: Multiple merchants report identical behavior. Screenshots show the expected layout vs. actual, and an error stating “This store cannot currently accept credit cards.” Images are central to understanding the discrepancy.
Likely cause and fix: Pending account verification. Several users found a notification in the Shopify admin (bell/inbox) requesting identity/address documents. Uploading ID/proof of address reactivated credit card payments for them.
Action items:
- Check Shopify admin notifications/inbox for verification requests and submit required documents.
- Ensure Shopify Payments is activated and you proceed past the shipping step to reveal card fields.
- If no notifications or the issue persists after verification, contact Shopify Support for backend troubleshooting.
Status: Partially resolved for some after verification; others still affected. No confirmed activation timeline after document submission.
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