I have completed Shopify payment and even done test mode. Turns out, the shopify payment option does not appear at check out page. Only PayPal appears. Does anyone have had the same issues or know how to fix this?

hello. Check your shopify inbox (at the top right of screen). I had there to submit (documents - proof of identity)drivers license or identity card. I’ve upload there identity card, and shopify payments are active now.

Hi Victor, Thank you for your fast response. I don’t see an option to enter credit card details. PayPal is the only option that I have. [Screenshot 2022-09-04 at 09.20.09 copy.jpg]

Hi, @Jihoon Hope you are doing well. can you please share your store URL here?

Hi, @arshia_sheikh Hope you are well too. undulmood.com Here you go. Thank you.

Hi @Jihoon , Thank you for sharing that screenshot and for sharing your store’s URL in another post. I visited your website and proceeded to checkout—you will see an abandoned checkout from “Victor Test” from when I did this—and I also did not see an option to pay via credit card at the payment pha…

Hi @Victor_5 , Thank you for your help again. Yes, the Shopify Payment is activated and I even have done the test mode. The test mode worked, turns out, that it doesn’t appear at the checkout page. And no error messages appear.

Hi @Jihoon , Okay, thank you. This is very strange. If the gateway is enabled, I can’t think of an obvious reason why there’d be no option for customers to pay by credit card at checkout. I’d encourage you to contact our support team directly at this point, as I believe we will need to authenticat…

Hi, I have the exact same problem. Even though my shopify payments is set up, the credit card option do not show up. Could you please help me this issue? My store is : naralia.net

Hi @Krocser , Thank you for reaching out about this. Can you tell me when you enabled Shopify Payments, and if it appeared before? Or has it not appeared since you enabled the gateway? Do you have any other gateways enabled on your store that are appearing at checkout?

Hi, I have the same problem.I have activated my shopify payments,also done the test mode and it worked.But on my checkout page when someone wants to order my product the only option that appears is PayPal.

Shopify payment does not appear at check out

Technical Q&A

arshia_sheikh September 6, 2022, 5:08pm 8

Shopify doesn’t show the express button at checkout if they already visible on website itself on your cart page additional check out buttons are visible that’s why maybe they are not showing on check out page

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Shopify payment does not appear at check out

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