Hello all, I am not sure if anyone can help directly. I live in Japan and have recently migrated my payments to be sent to my Japanese bank account. Initially it was fine, but I received a notification from Shopify that the name did on the bank account did not match my other information. This is because the bank would only accept my name in Katakana (one of the Japanese writing systems) and my real name is using English letters and this is how it shows up on all Identification. I originally reached out on Jan 31st to try and resolve it. The appropriate Shopify team was supposed to reach out to me (I did not hear from them). I attempted to resolve it on my end, but it does not seem to have worked. I have also been unable to update my payout information. I have reached out again a little over a week ago, and have been told I will receive an email eventually.
If anyone has any suggestions on how to handle this, or if anyone from Shopify can provide some direct assistance that would be useful as I do not have access to the revenue from the store now.