Im just curious, Why is it that in many cases, Shopify Payments gets suspended immediately after a store receives its first order, with being asked to verify their ID, or having funds placed on hold?
I asked ChatGPT about this, and it suggested several possible reasons, such as placing an order with your own credit card, receiving an unusually high-value first order, or because of the IP address—for example, the store is based in the U.S., the Shopify Payments registration information is in the U.S., but the IP address is from a different country…
However, I’m not sure how accurate those explanations are. Many experienced Shopify users say that we don’t need to use Proxy (fake IP) to use Shopify
Can someone who have experience explain to me why Shopify Payments is often suspended right after the first order, and what the correct way is to avoid being suspended?
There’s all kinds of triggers, but I think purchasing with your own card for testing purposes is not among them. The two I see most often here are big order amount and the sales being very close to sign up date.
Not saying that’s the reason, but I’m pretty sure if you sign up for Shopify and 2 days later get 30 orders worth 5 thousand bucks that aren’t from you, it’s pretty reasonable to assume you’re doing something shady. A few exceptions of course, including transferring an already running business.
hi,
what actually happens is that bringing in large sales right after opening a brand new store almost always trips Shopify’s automated risk filters and that sudden hold after your first order is honestly just a standard KYC security check that payment processors are legally required to trigger once real money starts flowing…as for the IP address rumors, definitely do not use a proxy or VPN, Managing a US registered store from another country is totally fine but intentionally hiding your location looks like identity theft to their system…
the best way to handle this is to just treat that first-sale verification as a normal part of getting set up
Hi @alexdan
Hi, I’m Vineet from Identixweb, a Shopify development company.
I have seen the first real order often triggers a bigger risk or compliance review because Shopify/Stripe now has real transaction activity to evaluate.
Common reasons can include incomplete identity verification, mismatch between business details and documents, unsupported business model/products, unusual order value, high-risk order signals, unclear store policies, missing contact details, or payment activity that looks like testing with a real card.
I would not recommend using a fake IP or proxy. The correct approach is to use real business information, operate from a Shopify Payments supported country, provide valid documents when requested, keep your store policies clear, avoid using your own card for live testing, and use Shopify Payments test mode when testing checkout.
Also, if an order is marked high risk, don’t rush to fulfill it until you review it properly. Chargebacks and fraud issues can create bigger payment problems later.