Hi there, @ousspe !
Sorry to hear you’re feeling frustrated with the situation you find yourself facing.
I understand you want to be able to get paid out for your customers’ orders as soon as possible, and want to make sure you’re in the right place to get support for this.
Any payment processor in operation will have legal requirements in terms of Know Your Customer (KYC) or other requirements that mean they have to verify the identities of business owners using their service.
Shopify Payments would be no different, and you may have been contacted with a request for documentation to identify you personally or your business registration.
I can see from the ticket number you shared here that your query is already in the correct place for support, so no further action is necessary on your part.
It can take longer to hear back from specialist teams such as this, due to their longer turnaround time and their requirement to work via email only for security purposes.
Not to worry, as you will hear back by way of a reply via email to the support ticket that was originally escalated in due course.
I would advise against creating further support tickets on this same subject, as that would only serve to slow our ability to support you.
Keep an eye out for that email reply from our escalated team and you can work with them from there.
All the best!