Hi there @Avabui !
Thanks for sharing your query with us here in the Community.
While we can’t comment on the specifics of support interactions here, I can let you know that your ticket is indeed in the correct place to be seen by the appropriate team.
This specific team has let us know that they are dealing with long queues currently, so it would not be possible to project when this might be updated or resolved for you.
Rest assured that your contact is already in the right place for more info and it will be handled in the order it was escalated.
No further action is necessary on your part for now, so just continue to keep an eye out for an update via email from that team.
All the best!