Hello
I’ve some troubles to activate shopify payment through my account.
Actually the panel is missing, I do understand that we need to have some requirements to allow this feature.
But after checking the website, and my setting it seems that everything is correctly configured.
Could you please provide some assistance ?
Thanks
Hey, @canesupport .
Thanks for reaching out. It sounds like you’re working to get your website up and running, congrats! I’m more than happy to provide some guidance on getting your Shopify Payments account activated.
If you meet the requirements, you will be automatically set up to accept all major payment methods as soon as you create your Shopify store. To activate Shopify Payments from the Payments page in the Shopify settings, you need the following information:
May I ask if you’ve been able to enter that information already? Following that, have you decided on your store currency? Your store currency is the currency that is used in your Shopify admin. For more information check out our help document: Setting up Shopify Payments. Once you have completed the steps listed, you should be able to place an order in your store through Shopify Payments. If you’d like to place a test order, follow: Placing a Test Order.
Please give that a try and let me know how it goes. If you’re still having trouble activating Shopify Payments once doing so, we can take a closer look at your account. Since we can’t provide account-specific support in the Community, please visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click ‘Continue.’
In the meantime, I’d love to hear more about your new business venture! What type of products will you be selling?
Hello Luna
Thanks for your quick answer.
But according to this https://www.shopify.com/nz/encyclopedia/employer-identification-number-ein
To receive an EIN, a business needs to be located in the U.S. and the person applying for the EIN has to have their own taxpayer identification number, such as a social security number.
My store is located in Canada.
How do I activate the Shopify Payment, I saw a lot of people struggling with this…
Hey, @canesupport .
Thanks for getting back to me! Since I don’t have access to your account, it will be best to reach out to our support team so that we can take a closer look. Please visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click 'Continue.
They will be able to see what documents are needed (if any) to proceed with setting up your Shopify Payments account.
Best,