Shopify payment not working

Retired Boards Appdev Billing

Topic summary

Billing failures after a recent bank change: Shopify payments and billing were updated, funds are available, but billing attempts keep failing.

  • Symptoms: Small charges of $1.54 from Shopify-charge.com are successfully taken, but the direct debit for fees (automatic withdrawal) fails.
  • Risk/Timeline: Account may be placed on hold if not resolved by 5/8.
  • Recommended action: Contact Shopify Support via the Shopify Help Center; use the AI chat box and continue until “I still need help” or “chat with a support advisor” to escalate and have the account checked.
  • Status: No resolution within the thread; the cause of the direct debit failure remains unclear and requires support intervention.
Summarized with AI on December 23. AI used: gpt-5.
1

I have recently changed banks and have updated Shopify for payments and billing but the billing keeps failing..

money in the account and it keeps taking Shopify-charge.com payments of $1.54 but fails the direct debit for fee’s and now my account will be on hold if not sorted by the 5/8.
Need help.

1 Like
2

Hi @Melissasteed !

Since this is a billing issue, I highly suggest that you reach out to Shopify support team so, they can further check your account and resolve the issue for you. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.