I sold something on my Shopify account before I could update my checking account number. The funds were submitted to a closed, checking account and now the customer returned the item for a refund. If I process the refund through their order on Shopify, will it pull the money back to the customer or do I need to contact my bank?
If you never received the money for the initial payment/order, then you should definitely reach out to your bank.
If you’re using Shopify Payments and issue a refund after switching the bank account linked to it, then the refund will just be deducted from your future payouts.
Hi there @Abundantia !
Thanks for letting us know about this!
If you have had a payout sent to an incorrect account we may be able to assist with reversing this payout depending on the circumstances.
This is only possible in some limited instances, so we will need to have you reach out via our Help Centre here so we can gather some info on this payout and escalate it to our Billing team for consideration.
I look forward to getting this checked out for you!