I recently setup shopify payment after providing all the docs and got my first transaction. My payout was being hold since tuesday (it’s almost a week till today) i’ve been reaching out support mutiples time i still haven’t receive any respond from them. they keep saying (your case has been escalated to our internal team, they will be reaching you out as soon as possible) please help to resolve this asap. it’s affecting my business! @Shopify_77
Topic summary
Issue: After activating Shopify Payments and submitting all verification documents, the merchant processed their first transaction but the payout has been on hold since Tuesday (nearly a week).
Support interactions: The merchant contacted support multiple times. The only response received is that the case has been “escalated to the internal team,” with no direct follow-up, resolution, or timeline provided.
Evidence: Attached screenshots appear to show the payout on hold and the Shopify Payments account/status screens.
Impact: The payout hold is affecting business operations, and the merchant requests urgent assistance.
Status: Unresolved/ongoing. Awaiting a response from Shopify’s internal team. Key open questions: the reason for the payout hold and when funds will be released.