shopify payment

[TFjy]

Hello, our Shopify payment information was completed yesterday. (US)

1. When will we be able to withdraw funds?
2. Why is there no balance showing in the account? Is it because the setup is not complete or did the identity verification fail? If the verification failed, how should we proceed?

It has been 48 hours since we set up Shopify payment, but we haven’t been able to withdraw funds. We can’t see any incoming payments on our end. Could you please clarify the situation?

We have been stuck in a pending status for a while. Could you let us know if there is any issue with the verification information? Did something go wrong with the verification process?
I would appreciate it if you could help me solve this trouble! Than you!

[sisterfruits]

你提这个问题后来被解答了吗

[gina826]

@TFjy 您好，

感谢您使用 Shopify 社区论坛。我是 Shopify 支持团队的工作人员 Gina，很高兴能借由此平台协助您。我注意到您是通过中文社区中心上传的问题，所以我将用中文为您回复，如果您偏好英文，请考虑使用网页翻译工具阅读以下内容。我了解到您对 Shopify Payments 的款项支付及审核进度有疑问，我明白此事的重要性。请放心，下面就为您提供更多信息。

首先，您可以在 Shopify 后台的 Shopify Payments 部分中查看有关款项的信息并编辑款项安排。获取客户付款和款项发送到您的银行账户之间的时间长度取决于您的商店所在的国家/地区。有关详细信息，请参阅您的商店所在的受支持国家/地区的付款期。同时，请查看 安排款项支付 · Shopify 帮助中心 了解如何设置款项支付安排。

另外，若您的款项一直处于待处理状态。您可以点击右上方铃铛，查看是否有相关提示信息告知您的账户状态。

• Shopify Payments 账户冻结 · Shopify 帮助中心

为保障商家隐私及账号安全，我们无法在公共平台讨论特定商店的内容。如果您对 Shopify Payments 账户的审核进度仍然有疑问，欢迎您登录您的账户来联系 Shopify 中文客服。我们非常乐于仔细查看您的账户并为您提供相应的解决方案。