@calvinbrink1 , you are right, but I’ve faced such issues in the past, and communication with support can handle this, I can give it a try. but if you are waiting for some time to pass out, you can try later.
Topic summary
A user is experiencing difficulties updating business details due to document upload limits being exceeded. Despite reaching out to Shopify support five times and requesting senior involvement, the Merchant Team has not responded or provided assistance.
Core Issue:
- ID/Passport verification repeatedly rejecting uploaded documents
- Maximum upload attempts reached, blocking further submissions
- Only the Merchant Team can provide a secure link for re-verification
Suggested Solutions:
- Try alternative support channels (phone, chat, community forums)
- Re-escalate the request through different pathways
- Delays may stem from high support volume, strict verification protocols, or security reviews
Current Status:
The issue remains unresolved. Another community member offered to attempt communication with support on the user’s behalf, though acknowledged that standard support channels may have limited ability to resolve merchant-level verification issues.