Hello! I was denied connection of Shopify payment, because there is no physical presence in the country of registration of the company (office, warehouse). Thousands of sellers work through dropshipping remotely, the platform is aware, there are even applications that simplify this work. But for some reason I was denied. What should I do?
Topic summary
A merchant was denied Shopify Payments because they lack physical presence (office, warehouse) in their company’s country of registration, despite operating a dropshipping business.
Key Issue:
- Shopify Payments requires physical presence including local bank account, office, or warehouse
- This conflicts with remote dropshipping operations, even though Shopify supports dropshipping through various apps
Suggested Solutions:
- Use third-party payment gateways instead: PayPal, Stripe, or 2Checkout
- Check Settings > Payments for supported payment providers in your country
- Contact Shopify Support if you believe the denial was incorrect, providing proof of business presence (local bank account or business address)
Status: Unresolved - merchant seeking guidance on next steps
Shopify Payments requires a physical presence in the country of your business registration, including a local bank account, office, or warehouse. Since dropshipping doesn’t always meet this requirement, many merchants use third-party payment gateways like PayPal, Stripe, or 2Checkout
Check Shopify’s list of supported payment providers in your country under Settings > Payments and set up an alternative. If you believe the denial was an error, contact Shopify Support with any proof of business presence (e.g., a local bank account or business address). Hope this helps!