Hi there @AndrewLeb !
Sorry to hear you’re dealing with such a difficult situation for your store.
I’d like to ensure you’re connected in the right place to get an update on this.
You mentioned that you had previously reached out to support on this topic; would any of your contacts have been escalated to the Capital or other teams on your behalf?
If so, how recently would this have been?
It can take a few days to hear back from specialist escalated teams like this, as they work via email in order to adhere to secure processes.
Let me know as much as you can about any of your support contacts, when they happened, and if the agent in question has already escalated your query on your behalf, so we can ensure you’re in the right place to get this resolved!