Hi @flower7 ,
Thanks for your question! I really appreciate you taking the time to look through our resources and your openness to making any necessary updates to your account.
The short answer, as @Morek has shared, is you will want to contact our support team via our Help Center. From here you’ll log in to your account, enter a topic into the search field, and select Get support.
While it is definitely a standard practice on our banking partners end to review each Shopify Payments account at one point or another, if you are not selling any items that are restricted by our Shopify Payments Terms of Use, it’s unlikely that there will be much further delay in lifting the hold on your account. In the meantime though, do you have another active payment gateway on your store such as PayPal so that customers can continue to place orders?
Once you contact our team, typically what we can expect is that we will add a third banner to your admin homepage inviting you to submit further verification for your account. Since it sounds like you’re only seeing the two banners at this time, I can understand why those next steps were unclear! Our apologies.
If you do run into any challenges uploading any requested documentation, our team will be more than happy to assist you. Please don’t hesitate to let me know if I can help in any way as well. Take care!