Hi Lord-Ecom,
Was your issue ever resolved? What was the resolution?
I am facing the same issue right now. Where I made a switch from our Shopify Payments SGD account to a brand new Shopify Payments USD account. Same thing, we had a balance of about 6-7k in balance and 10k in reserves which were unpaid.
The SGD balance on the dashboard completely disappeared. I’ve reached out to support but haven’t got a reply since 28th May.
It’s such a stressful situation because a cashflow is held and I have no idea where my money is…