have you received your money again? please answer me
Topic summary
Multiple merchants report that Shopify Payments has not released their held funds after the promised 120-day reserve period, with amounts exceeding $100,000 in some cases.
Key Issues:
- Funds remain unreleased despite the 120-day hold period expiring
- Support teams provide conflicting information and unfulfilled promises about payment timelines
- Some merchants report waiting 125+ days or 150+ days without resolution
- Updated banking information submitted but deposits still not processed
Official Response:
Shopify moderators clarify that the 120-day mark is when funds are “released for processing,” not the actual deposit date. Standard processing times (5-7 business days) apply afterward. However, merchants are directed to contact support or wait for ticket responses rather than receiving concrete solutions.
Current Status:
The discussion remains unresolved, with multiple participants asking follow-up questions about whether others eventually received their payouts. At least one user explicitly confirms they never received their funds. The thread reflects widespread frustration with the process and lack of transparency around actual payment timelines.