Shopify Payments down

Payments + Shipping & Fulfilment

Topic summary

Core issue: For the past 24 hours, all payment methods under Shopify Payments are stuck on “pending activation,” preventing customers from completing checkout and blocking all transactions.

Actions taken: The merchant contacted Shopify support multiple times, but received automated or otherwise unhelpful replies. Follow-ups have not led to a resolution.

Impact: The situation is urgent and already causing direct harm to the business due to failed payments.

Clarification: “Pending activation” is a status indicating payment methods are not enabled, so transactions cannot be processed until activation completes.

Request: The merchant is asking the community for advice, insights, or experiences in dealing with this kind of payment outage.

Current status: Unresolved and ongoing. No decisions, fixes, or workarounds have been reported in the thread.

Summarized with AI on November 25. AI used: gpt-5.
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For the last 24 hours, I’ve been dealing with a critical issue: none of my customers can complete a payment on my website. All payment methods under Shopify Payments are stuck on “pending activation”, which fully prevents any transaction.

I’ve contacted Shopify support multiple times, but so far I’ve only received automated or unhelpful responses, and the issue remains unresolved despite my follow-ups. The situation is urgent and is already having a direct impact on my business. I’m honestly quite disappointed with how this is being handled.

Does anyone have advice, insights, or experience dealing with this kind of issue? It would be greatly appreciated.

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If you have a Stripe account try the third party Shopify Stripe Checkout solution.

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