i have had several customers receive an error jn red it stating that payment could not go through due to technical difficulties try again later.
They try again and they end up with 2 confirmations for 2 orders within a few minutes of each other. I also receive 2 orders to fulfill on my end.
All of the affected orders are paid via shop pay.
Does anyone know what is going on and how to fix it?
I invested a full month setting up my Shopify store and running ads. After just two sales, Shopify Payments was disabled. I submitted all required documents, and support told me this was a routine verification that would take 2 days.
It has now been 5 days, Payments is still inactive, and I haven’t received any updates. My customers cannot check out, my ad budget is being wasted, and I’m losing sales.
I spoke with 5 support agents, but all I hear is: ‘We cannot reach the verification team, you just have to wait.’
How long does this verification process really take? This delay is seriously damaging my business and I need urgent assistance. Ticket Number: 34044475-c99e-4087-aa8e-173db58cfc22
Hi BA7,
That sounds frustrating duplicate orders like that can definitely cause problems for you and your customers. A few things to check:
Shop Pay issue – Since all affected orders are using Shop Pay, this may be related to how Shop Pay is handling retries when a transaction times out or fails temporarily.
Check order timeline In your Shopify admin, click into one of the duplicate orders and look at the order timeline. It should show the payment attempts and whether one failed before the successful charge.
Test checkout yourself Try placing a test order with Shop Pay (using a small product or discount). If you can reproduce the error, that’s very helpful info for support.
Contact Shopify Support – Because this is a payment gateway issue, the best step is to contact Shopify Support directly (since they can review the payment logs for Shop Pay). You can reach them here: https://help.shopify.com
.
In the meantime, to reassure your customers, you might want to:
Add a quick note in your order confirmation emails asking them to contact you if they accidentally placed duplicate orders.
Manually refund the extra charges so they’re not out of pocket.
Hopefully Shopify can resolve this quickly
it seems tied specifically to Shop Pay’s processing. 
Best,
Sulyman