We’ve followed the exact steps for store transfer as per https://help.shopify.com/en/manual/your-account/staff-accounts/create-staff-accounts#transfer-store-ownership
The final point here https://help.shopify.com/en/manual/payments/shopify-payments/configuring-shopify-payments#update-your-tax-details
Relates to changing the account ownership with Shopify Payments and this has to be manually done by support.
We raised this request 5 days ago and still it’s not done.
Every day we ask support for an update and are told the same thing, that it’s being prioritized by the Payments team - but still no resolution.
This is a simple name change following the ownership transfer - how could this take so long?
Am I missing something as to why this isn’t being actioned as it just shouldn’t take this amount of time?