Shopify Payments not working

Payments + Shipping & Fulfilment
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Topic summary

A merchant launched their Shopify store two weeks ago but cannot process credit card orders due to Shopify Payments malfunctions. Despite contacting support ten times (case #47456071), the issue remains unresolved with only automated responses received.

Critical timing concerns:

  • Mother’s Day approaching with active marketing campaigns
  • Unable to generate sales despite paying for the service
  • No functioning resolution from transferred support departments

Current status:

  • Shopify representative acknowledges the issue and promises the team is working on it
  • Merchant instructed to monitor email for updates
  • At least one other user reports experiencing identical problems with multiple support representatives providing no assistance

The discussion remains unresolved with merchants awaiting concrete fixes to restore payment processing functionality.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
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Hi, @TFManifest !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

We understand the importance of this. I can assure you that our team is working diligently to resolve this issue. Kindly keep an eye out on your inbox as we will reply as soon as possible.

We appreciate your patience!